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Knowledge Base (190)

  1. Technical Documentation and Sample Code

    Answer: When considering the use of sample code found here or elsewhere within Oracle B2C Service properties, be aware that such code is not and will not be supported by the Oracle B2C Service Technical...

  2. Documentation for Oracle B2C Service Products

    Answer: Oracle B2C Service documentation includes detailed help for product configuration and customization, installation and update procedures, release resources, and additional guides. Supported...

  3. Chat transcript is not saved in the incident created from chat

    Updated Answer: Environment: Interaction workspace, Chat workspace, Chat transcript, Browser User Interface (BUI) Resolution: Depending on the chat workspace settings as explained in  Answer ID 6084...

  4. Chat agents can adjust the maximum available chat sessions

    Answer: Environment : All currently supported versions of Oracle B2C Service. Resolution: When enabled, the chat profile permissions "Set Max Sessions" (Service Cloud version 17C and earlier) and "Set...

  5. Using Custom Objects in business rules

    Answer: Environment: Custom Business Objects Oracle B2C Service Resolution: In the August 2017 release, changes were made to allow for the use of the Business Rules 2.0 engine within the Browser User...
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Documentation (81)

  1. Link to a URL

    Getting Started -- .NET Getting Started — WSDL (. NET C#) Use this tutorial to walk through the creation of your first Last Updated: 02/08/2023

  2. Link to a URL

    .NET sample code . NET sample code Note The sample code in this document or accessed through this document is Last Updated: 02/08/2023

  3. Link to a URL

    How To Use This Guide understanding of development with A custom . NET component that is loaded and activated by Oracle Last Updated: 02/08/2023

  4. Link to a URL

    Design Considerations and Best Practices } } Memory Management While . NET does an excellent job with memory management, it is still Last Updated: 02/08/2023

  5. Link to a URL

    How To Use This Guide the Knowledge API. Tutorials are provided for . NET C# and for PHP. In addition to the getting started Last Updated: 02/08/2023
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